Intalayer improves Support agent efficiency and helps Support leaders to leverage voice of customer, product usage and business data to confidently advocate for customer needs.
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A successful marketing plan relies heavily on the pulling-power of advertising copy.
A successful marketing plan relies heavily on the pulling-power of advertising copy.
A successful marketing plan relies heavily on the pulling-power of advertising copy.
A successful marketing plan relies heavily on the pulling-power of advertising copy.
Intalayer integrates seamlessly with Support and Product tools and uses machine learning to instantly match new customer conversations with related tickets already in your Product team's backlog.
Save hours in manual ticket searching and linking, and build an accurate volume count of Support issues and requests that relate to Product backlog tickets.
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Intalayer integrations help your Support agents instantly collate all the ticket data your Product team needs to prioritise customer issues and requests, without leaving their support tool.
Agents can save hours every week by automatically transferring ticket data directly to your Product team. They won’t have to re-create tickets or manually transfer data to Product tools.
Intalayer calculates Priority Scores for all Product backlog tickets that are linked with your Support issues and requests.
This means you can speak with Product in their language about the Priority Tickets in their backlog that will impact your customers most.
Intalayer sends you email reports highlighting the Product backlog tickets that you should advocate for to have the greatest impact on your customers and business.
Email reports collate all the ticket trends, Priority Score, product analytics and sales data you need to make your case. Effortlessly share email reports with Product Managers to influence prioritisation decisions.
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Collect all the information you need to make data-driven product decisions.
Intalayer integrates with your support, CRM, troubleshooting and product analytics tools to effortlessly gather data to inform triage and prioritisation of customer issues and feedback.
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Collate data from integrated tools as inputs for fast, data driven prioritisation.
Intalayer’s triage tool and matching algorithm automatically assess issue volume, customer value and impact data to provide consistent, accurate priority scores for all tickets in your backlog.
Identify the most important customer issues and feedback to resolve next.
Based on priority score, Intalayer automatically prioritises your backlog from highest to lowest priority score, surfacing exactly what product teams should work on next.
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Save your Product and Engineering teams hours every week in planning.
Push priority tickets from Intalayer directly into your Engineering tool through integrations that make allocating work seamless.
Writing result-oriented ad copy is difficult, as it must appeal to, entice, and convince consumers to take action.
A successful marketing plan relies heavily on the pulling-power of advertising copy.
Writing result-oriented ad copy is difficult, as it must appeal to, entice, and convince consumers.
Writing result-oriented ad copy is difficult, as it must appeal to, entice, and convince consumers.
Writing result-oriented ad copy is difficult, as it must appeal to, entice, and convince consumers.
Intalayer improves Support and Product team operations. With Intalayer, your teams can save hours every week and bring the voice of the customer into Product decisions.
We're helping Product and Support teams globally to automate and scale effective processes, so they can focus on the highest value activities for their customers and business.
