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Create an efficient, empowered Support team

Intalayer improves Support agent efficiency and helps Support leaders to leverage voice of customer, product usage and business data to confidently advocate for customer needs.

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100% FREE while in Beta. No credit card required.
Designed for Support teams using:
How Intalayer helps your Support team
Reduce ticket handle time

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Decrease Support ticket volumes

A successful marketing plan relies heavily on the pulling-power of advertising copy.

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Speak the same language as your Product and business leaders

A successful marketing plan relies heavily on the pulling-power of advertising copy.

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Use valuable Support insights to inform Product decisions

A successful marketing plan relies heavily on the pulling-power of advertising copy.

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Intalayer for product teams

Advocate for your customers, with data

Intalayer helps Customer Support and Success leaders leverage data to influence Product roadmap decisions. Resolve high priority customer issues and requests quickly.
How intalayer works

Instantly link customer issues and requests to existing Product backlog tickets

Intalayer integrates seamlessly with Support and Product tools and uses machine learning to instantly match new customer conversations with related tickets already in your Product team's backlog.

Save hours in manual ticket searching and linking, and build an accurate volume count of Support issues and requests that relate to Product backlog tickets.

Katie Robinson
founder of IndieGo
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Save hours collating and transferring data to Product

Intalayer integrations help your Support agents instantly collate all the ticket data your Product team needs to prioritise customer issues and requests, without leaving their support tool.

Agents can save hours every week by automatically transferring ticket data directly to your Product team. They won’t have to re-create tickets or manually transfer data to Product tools.

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Surface the highest impact customer issues and requests to advocate to Product

Intalayer calculates Priority Scores for all Product backlog tickets that are linked with your Support issues and requests.

This means you can speak with Product in their language about the Priority Tickets in their backlog that will impact your customers most.

Katie Robinson
founder of IndieGo
Simple & Powerful

Get all the data you need to influence Product decisions in one report

Intalayer sends you email reports highlighting the Product backlog tickets that you should advocate for to have the greatest impact on your customers and business.

Email reports collate all the ticket trends, Priority Score, product analytics and sales data you need to make your case. Effortlessly share email reports with Product Managers to influence prioritisation decisions.

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Get started in minutes

Intalayer installs onto the tools you’re already using

The Intalayer app can be installed in minutes directly onto the Support and Product tools you're already using.
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Simplify data collection

Collect all the information you need to make data-driven product decisions.

Intalayer integrates with your support, CRM, troubleshooting and product analytics tools to effortlessly gather data to inform triage and prioritisation of customer issues and feedback.

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Combine data to determine priority

Collate data from integrated tools as inputs for fast, data driven prioritisation.

Intalayer’s triage tool and matching algorithm automatically assess issue volume, customer value and impact data to provide consistent, accurate priority scores for all tickets in your backlog.

Make data led decisions

Identify the most important customer issues and feedback to resolve next.  

Based on priority score, Intalayer automatically prioritises your backlog from highest to lowest priority score, surfacing exactly what product teams should work on next.

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Allocate engineering tasks instantly

Save your Product and Engineering teams hours every week in planning.

Push priority tickets from Intalayer directly into your Engineering tool through integrations that make allocating work seamless.

Meet the Makers

Our Amazing Team

Writing result-oriented ad copy is difficult, as it must appeal to, entice, and convince consumers to take action.

Dain Welsman
Co-Founder, Chief Executive Officer
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Michael Wendland
Co-Founder, Chief Commercial Officer
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Dr Ian Glass
Co-Founder, Chief Technology Officer
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Simple & Powerful

We create amazing Webflow templates for creatives

Beautifully Designed

A successful marketing plan relies heavily on the pulling-power of advertising copy. Writing result-oriented ad copy is difficult, as it must appeal to, entice, and convince consumers to take action. There is no magic formula to write perfect ad copy.

100% Responsive

A successful marketing plan relies heavily on the pulling-power of advertising copy. Writing result-oriented ad copy is difficult, as it must appeal to, entice, and convince consumers to take action. There is no magic formula to write perfect ad copy.

Smooth Interactions

A successful marketing plan relies heavily on the pulling-power of advertising copy. Writing result-oriented ad copy is difficult, as it must appeal to, entice, and convince consumers to take action. There is no magic formula to write perfect ad copy.

CMS Content

A successful marketing plan relies heavily on the pulling-power of advertising copy. Writing result-oriented ad copy is difficult, as it must appeal to, entice, and convince consumers to take action. There is no magic formula to write perfect ad copy.
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looks Amazing

Beautifully Designed

Writing result-oriented ad copy is difficult, as it must appeal to, entice, and convince consumers.

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Mobile Ready

100% Responsive

Writing result-oriented ad copy is difficult, as it must appeal to, entice, and convince consumers.

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Better in Motion

Smooth Interactions

Writing result-oriented ad copy is difficult, as it must appeal to, entice, and convince consumers.

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