Intalayer is a Customer Support tool that benefits your Product & Engineering teams. With no effort required you can save hours every planning cycle and receive voice of the customer data to make better-informed product decisions.
A successful marketing plan relies heavily on the pulling-power of advertising copy.
A successful marketing plan relies heavily on the pulling-power of advertising copy.
A successful marketing plan relies heavily on the pulling-power of advertising copy.
A successful marketing plan relies heavily on the pulling-power of advertising copy.
Product Managers, get your Support team to save you hours every planning cycle. With Intalayer, Support teams can automatically collate the support ticket, product analytics and sales data that you need to prioritise customer issues and requests.
Support teams can then share email reports to effortlessly bring trends, impact data and the voice of the customer into product decisions.
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Save engineering teams from distraction and eliminate back & forth conversation with Support.
By integrating with Support and Engineering tools, Intalayer enables Support teams to instantly transfer all the customer conversations, attachments and data Engineering need to resolve customer issues quickly.
Give Support agents visibility into the progress of Product backlog tickets that are linked to their Support issues and requests.
As development tickets move through the build cycle, Intalayer's integrations between Product and Support tools make changes in ticket status visible to Support teams within their support tool. This saves your team time responding to follow ups or proactively updating Support.
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Collect all the information you need to make data-driven product decisions.
Intalayer integrates with your support, CRM, troubleshooting and product analytics tools to effortlessly gather data to inform triage and prioritisation of customer issues and feedback.
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Collate data from integrated tools as inputs for fast, data driven prioritisation.
Intalayer’s triage tool and matching algorithm automatically assess issue volume, customer value and impact data to provide consistent, accurate priority scores for all tickets in your backlog.
Identify the most important customer issues and feedback to resolve next.
Based on priority score, Intalayer automatically prioritises your backlog from highest to lowest priority score, surfacing exactly what product teams should work on next.
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Save your Product and Engineering teams hours every week in planning.
Push priority tickets from Intalayer directly into your Engineering tool through integrations that make allocating work seamless.
Writing result-oriented ad copy is difficult, as it must appeal to, entice, and convince consumers to take action.
A successful marketing plan relies heavily on the pulling-power of advertising copy.
Writing result-oriented ad copy is difficult, as it must appeal to, entice, and convince consumers.
Writing result-oriented ad copy is difficult, as it must appeal to, entice, and convince consumers.
Writing result-oriented ad copy is difficult, as it must appeal to, entice, and convince consumers.
Intalayer improves Support and Product team operations. With Intalayer, your teams can save hours every week and bring the voice of the customer into Product decisions.
We're helping Product and Support teams globally to automate and scale effective processes, so they can focus on the highest value activities for their customers and business.
