Instantly prioritize customer feedback, the way you want

Intalayer makes it easy for your Support team to collect and organise feedback for you. Customise your own prioritization model to automatically score feedback and make data-led product decisions.

How Intalayer helps your Product team

Automatically receive all customer feedback in one place; prioritised just how you want it

Intalayer integrates with your existing tools to automatically collate customer feedback and data points, like customer ARR and renewal status, for you to combine and analyze. Combining data calculates an 'Impact Score' that instantly prioritizes every feedback item.

Customize your prioritization model to help you make strategic product decisions

Customize a prioritization model by weighting different data points to reflect how you need to make decisions. See a live prioritized feedback list and sort, filter, add or remove data points to confidently make data-led product decisions.

Keep your Support team up to date automatically and reduce time spent on follow-ups

Intalayer updates your Support team as feedback items progress through product planning and development. Stop wasting time responding to status update requests and automatically provide the information your Support team and customers need.

How Intalayer works?

1

Receive customer feedback in one place

No more outdated spreadsheets, chaotic Jira and Trello boards, or busy Slack channels.

With no effort required from your Product team, you'll see all customer feedback such as feature requests or bugs on the Intalayer dashboard.

Your Support team can send these items directly from their Support tool to Intalayer and link feedback to your existing backlog. This gives you an accurate picture of trends and related ticket volume.

It takes less than 5-minutes to integrate Intalayer with your existing Support and development tools.

From the Intalayer dashboard you can see:

  • All feature requests and bugs
  • Linked Support ticket data
  • Full customer conversation threads
2

Automatically collate the data you need to prioritize feedback

No more hours spent manually exporting and merging reports from different tools.

Once Intalayer has integrated with your tools, you can select and automatically combine the data points you need to prioritize customer feedback.

Select, create and combine any data points such as:

  • Customer annual recurring revenue (ARR)
  • Contract renewal date
  • Number of customers impacted
3

Customize your customer feedback prioritization model

To make prioritization decisions, you need to consider many factors that are specific to your customers and business.

Using Intalayer, you can customize a prioritization model by weighting different data points to reflect how you need to make decisions.

The result is a unique score for every feedback item, based on the data points you combine.

4

Make data-led product decisions

In your Product planning meetings with Support leaders, you can now use the Intalayer dashboard to discuss priorities and product decisions.

From the Intalayer dashboard, you can sort, filter, add or remove data points to show priority feedback items from any perspective.

If your business is prioritizing revenue retention and you want to see feedback from your highest value customers, you can easily sort feedback items by those with the highest associated ARR.

If you need to prioritize feedback from Tier 2 segment customers that are renewing their contract next month, you can easily filter and show those items.

5

Get the data your engineers need

Save your engineers from distraction and eliminate back & forth conversation with Support.

Once you've decided to action an item of feedback, your Support team can instantly send your engineers all the information they need, including:

  • All the Support ticket data
  • Full conversation threads
  • Any attachments they require
6

Easily keep Support teams up-to-date

Give your Support team visibility into the progress of feedback items that are linked to their Support tickets.

As feedback items move through product planning and development, Intalayer's integrations between Product and Support tools make changes in status visible to Support teams within their Support tool.

This saves you team time responding to follow ups or manually updating Support.

Data security and privacy are a top priority at Intalayer

We take the trust you put in us very seriously. Intalayer is built on cloud infrastructure designed to ensure the safety of your data and is hosted and managed within Amazon Web Services (AWS) SOC 1 & SOC 2 accredited secure data centers.

Seamlessly integrate with the tools you’re already using

Intalayer can be integrated in minutes with your Support, Product, CRM, Customer Success and analytics tools.

All customer feedback collated & prioritized in one place

See how easily Intalayer can prioritize customer feedback so you can confidently make data-led Product decisions

  • Seamlessly integrate with the tools you’re already using
  • Get the data your engineers need
  • Receive customer feedback in one place
  • Easily keep Support teams up-to-date
  • Automatically collate the data you need to prioritize feedback
  • Save hours collating CRM, product and analytics data to inform prioritization
  • Customize you customer feedback prioritization model
  • Security and data protection embedded into all Intalayer services
  • Make data-led product decisions
  • Fast personal support from our team
Michael Wendland
Co-founder at Intalayer
Book a call with Michael

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