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Free your Product & Engineering team's time

Intalayer is a Customer Support tool that benefits your Product & Engineering teams. With no effort required you can save hours every planning cycle and receive voice of the customer data to make better-informed product decisions.

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100% FREE while in Beta. No credit card required.
Designed for Support teams using:
How Intalayer helps your Product team
Save hours sourcing and analysing customer feedback

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Receive Support insights to inform prioritisation decisions

A successful marketing plan relies heavily on the pulling-power of advertising copy.

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Keep your engineers focused

A successful marketing plan relies heavily on the pulling-power of advertising copy.

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Zero effort required

A successful marketing plan relies heavily on the pulling-power of advertising copy.

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Intalayer for product teams

Advocate for your customers, with data

Intalayer helps Customer Support and Success leaders leverage data to influence Product roadmap decisions. Resolve high priority customer issues and requests quickly.
How intalayer works

Save time collating data to make prioritisation decisions

Product Managers, get your Support team to save you hours every planning cycle. With Intalayer, Support teams can automatically collate the support ticket, product analytics and sales data that you need to prioritise customer issues and requests.

Support teams can then share email reports to effortlessly bring trends, impact data and the voice of the customer into product decisions.

Katie Robinson
founder of IndieGo

Focus engineering resource on resolving Support tickets quickly

Save engineering teams from distraction and eliminate back & forth conversation with Support.

By integrating with Support and Engineering tools, Intalayer enables Support teams to instantly transfer all the customer conversations, attachments and data Engineering need to resolve customer issues quickly.

Katie Robinson
founder of IndieGo
Simple & Powerful

Easily keep Support teams up-to-date

Give Support agents visibility into the progress of Product backlog tickets that are linked to their Support issues and requests.

As development tickets move through the build cycle, Intalayer's integrations between Product and Support tools make changes in ticket status visible to Support teams within their support tool. This saves your team time responding to follow ups or proactively updating Support.

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Get started in minutes

Intalayer installs onto the tools you’re already using

The Intalayer app can be installed in minutes directly onto the Support and Product tools you're already using.
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Join the Beta

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Simplify data collection

Collect all the information you need to make data-driven product decisions.

Intalayer integrates with your support, CRM, troubleshooting and product analytics tools to effortlessly gather data to inform triage and prioritisation of customer issues and feedback.

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Combine data to determine priority

Collate data from integrated tools as inputs for fast, data driven prioritisation.

Intalayer’s triage tool and matching algorithm automatically assess issue volume, customer value and impact data to provide consistent, accurate priority scores for all tickets in your backlog.

Make data led decisions

Identify the most important customer issues and feedback to resolve next.  

Based on priority score, Intalayer automatically prioritises your backlog from highest to lowest priority score, surfacing exactly what product teams should work on next.

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Allocate engineering tasks instantly

Save your Product and Engineering teams hours every week in planning.

Push priority tickets from Intalayer directly into your Engineering tool through integrations that make allocating work seamless.

Meet the Makers

Our Amazing Team

Writing result-oriented ad copy is difficult, as it must appeal to, entice, and convince consumers to take action.

Dain Welsman
Co-Founder, Chief Executive Officer
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Michael Wendland
Co-Founder, Chief Commercial Officer
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Dr Ian Glass
Co-Founder, Chief Technology Officer
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Simple & Powerful

We create amazing Webflow templates for creatives

Beautifully Designed

A successful marketing plan relies heavily on the pulling-power of advertising copy. Writing result-oriented ad copy is difficult, as it must appeal to, entice, and convince consumers to take action. There is no magic formula to write perfect ad copy.

100% Responsive

A successful marketing plan relies heavily on the pulling-power of advertising copy. Writing result-oriented ad copy is difficult, as it must appeal to, entice, and convince consumers to take action. There is no magic formula to write perfect ad copy.

Smooth Interactions

A successful marketing plan relies heavily on the pulling-power of advertising copy. Writing result-oriented ad copy is difficult, as it must appeal to, entice, and convince consumers to take action. There is no magic formula to write perfect ad copy.

CMS Content

A successful marketing plan relies heavily on the pulling-power of advertising copy. Writing result-oriented ad copy is difficult, as it must appeal to, entice, and convince consumers to take action. There is no magic formula to write perfect ad copy.
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looks Amazing

Beautifully Designed

Writing result-oriented ad copy is difficult, as it must appeal to, entice, and convince consumers.

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Mobile Ready

100% Responsive

Writing result-oriented ad copy is difficult, as it must appeal to, entice, and convince consumers.

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Better in Motion

Smooth Interactions

Writing result-oriented ad copy is difficult, as it must appeal to, entice, and convince consumers.

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