Easily collate and prioritize all customer feedback in one place using one tool. Effortlessly build data-led cases to influence product decisions.
Intalayer integrates with your existing tools to automatically collate customer feedback and data points, like customer ARR and renewal status, for you to combine and analyze. No more manual exports or messy spreadsheets.
Calculate a unique score for every feedback item based on the data points you combine. Show live prioritized lists in your meetings with Product or sort, filter, add, and remove data points to confidently advocate for feedback items.
Intalayer updates you as feedback items progress through product planning and development, so you can give your customers the answers they're waiting for. Stop wasting time searching for status updates or following up with Product Managers.
No more outdated spreadsheets, chaotic Jira and Trello boards, or busy Slack channels.
Your Support team can quickly send customer feedback such as feature requests or bugs directly to the Intalayer dashboard. These items can be linked to your existing backlog, giving you an accurate picture of trends and related ticket volume.
It takes less than 5-minutes to integrate Intalayer with your existing Support tool.
From your Intalayer dashboard you can see:
Say goodbye to manually exporting data from different tools, or worse, trying to find the data.
Once Intalayer has integrated with your tools, the magic happens. Select and automatically combine the data points you need to prioritize and advocate customer feedback.
Get the Product team to take notice of feedback items with data points, such as:
They all matter, but which customer feedback items should have the highest priority?
Using Intalayer, you can customize a prioritization model by weighting different data points to reflect how your Product Managers make decisions.
The result is a unique score for every feedback item, based on the data points you combine.
That score gives a priority for items you can immediately surface and advocate to your Product team, which makes data-led prioritization easy.
The fortnightly meeting with the Product team. It can be awkward and challenging to advocate those pressing feedback items.
But not anymore. Now you can bring your Intalayer dashboard into conversations with the Product team and confidentially advocate for priorities and influence product decisions.
From the Intalayer dashboard, you can sort, filter, add or remove data points to show priority feedback items from any perspective.
As an example, if your Product Manager wants to see feedback from priority segment customers that are renewing their contract next month, you can easily filter and show those items.
Once Product has decided to action an item of feedback, you can instantly send Product and Engineering teams:
Your customers have contacted your team with a problem. A problem that needs resolving.
What better way to show them you care than giving them an update for the answers they’re waiting for.
That’s what Intalayer does. It gives you and your support team visibility into how feedback items are progressing through product planning and development.
There’s no more wasting time searching for status updates. With two-way integrations between Support, Product, and Engineering team tools, you can always keep your customers updated.
With Intalayer, you’re able to demonstrate the influence you have over product decisions.
Using the data collated, you can prove how your advocacy is:
Intalayer can be integrated in minutes with your Support, Product, CRM, Customer Success and analytics tools.
See how easily Intalayer can prioritize customer feedback so you can confidently advocate to Product
"Intalayer is perfect for Support teams that recognise the value in customer centric data but have difficulty communicating with Product"