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Bridge the gap between your Support and Product teams

Intalayer improves Support and Product team operations. With Intalayer, your teams can save hours every week and bring the voice of the customer into Product decisions.

For SUpport teams

For Product teams

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100% FREE while in Beta. No credit card required.

Designed for Support teams using:

For SUpport teams

Create an efficient, empowered Support team

Intalayer improves Support agent efficiency and helps Support leaders to leverage voice of customer, product usage and business data to confidently advocate for customer needs.

Reduce ticket handle time

A successful marketing plan relies heavily on the pulling-power of advertising copy.

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Decrease ticket volumes

A successful marketing plan relies heavily on the pulling-power of advertising copy.

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Katie Robinson

founder of IndieGo

For Product teams

Free your Product & Engineering team's time

Intalayer is a Customer Support tool that benefits your Product & Engineering teams. With no effort required you can save hours every planning cycle and receive voice of the customer data to make better-informed product decisions.

Save hours sourcing and analysing customer feedback

A successful marketing plan relies heavily on the pulling-power of advertising copy.

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Receive Support insights to inform prioritisation decisions

A successful marketing plan relies heavily on the pulling-power of advertising copy.

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Intalayer for product teams

Advocate for your customers, with data

Intalayer helps Customer Support and Success leaders leverage data to influence Product roadmap decisions. Resolve high priority customer issues and requests quickly.

Get started in minutes

Intalayer installs onto the tools you’re already using

The Intalayer app can be installed in minutes directly onto the Support and Product tools you're already using.

Are You Ready?

Join the Beta

100% FREE while in Beta. Leave your work email below to receive an invitation.

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Simplify data collection

Collect all the information you need to make data-driven product decisions.

Intalayer integrates with your support, CRM, troubleshooting and product analytics tools to effortlessly gather data to inform triage and prioritisation of customer issues and feedback.

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Combine data to determine priority

Collate data from integrated tools as inputs for fast, data driven prioritisation.

Intalayer’s triage tool and matching algorithm automatically assess issue volume, customer value and impact data to provide consistent, accurate priority scores for all tickets in your backlog.

Make data led decisions

Identify the most important customer issues and feedback to resolve next.

Based on priority score, Intalayer automatically prioritises your backlog from highest to lowest priority score, surfacing exactly what product teams should work on next.

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Allocate engineering tasks instantly

Save your Product and Engineering teams hours every week in planning.

Push priority tickets from Intalayer directly into your Engineering tool through integrations that make allocating work seamless.

Meet the Makers

Our Amazing Team

Writing result-oriented ad copy is difficult, as it must appeal to, entice, and convince consumers to take action.

Dain Welsman

Co-Founder, Chief Executive Officer

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Michael Wendland

Co-Founder, Chief Commercial Officer

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Dr Ian Glass

Co-Founder, Chief Technology Officer

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From the BLog

We create amazing Webflow templates for creatives

Beautifully Designed

A successful marketing plan relies heavily on the pulling-power of advertising copy. Writing result-oriented ad copy is difficult, as it must appeal to, entice, and convince consumers to take action. There is no magic formula to write perfect ad copy.